Case Study of Fit Tracking Solutions

The City of Reno

The City of Reno is a local city government in northern Nevada, nicknamed the "Biggest Little City in the World". http://www.cityofreno.com

With a population of over 211,000*, Reno is the largest city in Northern Nevada. It is located in the southern part of Washoe County, nestled on the eastern slope of the Sierra Nevada Mountains in an area called the Truckee Meadows.

Reno is America's Adventure Place! The Truckee Meadows and surrounding area provide unlimited indoor and outdoor recreational activities. Spectacular Lake Tahoe and the largest concentration of ski areas and ski facilities in the world are all within a fifty-mile radius. Biking, camping, hunting, fishing and mountain climbing are all activities Reno residents and visitors enjoy.

The Challenge

We have been using Microsoft Sharepoint at the City of Reno for our intranet. Several departments used this environment to track issues or tasks assigned to staff. As dependency on these lists grew, we found we were growing beyond the basic Sharepoint functionality.

Our Chief of Staff at the time, Donna Dreska, had been using a Sharepoint task list for Council Assignments. These were 'To Do' items that resulted from Council meetings. Sharepoint could notify users that something had changed on a list but could not notify people when a task was assigned to them. Additionally, tracking these tasks and their status was a challenge

The Solution

This year with the launch of a new intranet portal, we needed something to replace the Sharepoint task list for Council Assignments. Our IT director, Rick Vandenberg, started looking for a new task-tracking tool that we could now use that was both easy to use and expandable.

Rick decided to look for a Help Desk type solution rather than a project management tool since most internal staff resisted the complexities of PM tools. He reviewed several, but found they were costly and/or required a lot of customization. He then located and downloaded FIT | HelpDesk. He had the software up and running in 30 minutes.

We needed something easy to use and set up. It needed to be able to notify specific users via email of task status and changes. It needed to keep a running status and history of the task. We wanted it to use the security of Active Directory so users could use network logins to access. FIT met all these requirements and was cost effective. The fact that it's browser-based and does not require a client install on user's machines was a real plus.

About 3 weeks after purchasing FIT | HelpDesk, City of Reno staff, with help from their staff, have 7 tracks up and running in production with very favorable user feedback.

The City of Reno recommends this tool to anyone looking for a functional, yet cost effective task tracking solution.

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