GX Technology

GX Technology was looking for a cost-effective tool that would get organizational buy-in. They chose Alcea Technologies' FIT software with the Database Module and are making the most out of this flexible and configurable tool by employing it to track problems, capture best practices or hints and tips, conduct peer reviews and track and organize testcases. The FIT software has kept issues from falling through the cracks and has kept the GX Technology team informed and up-to-date on issues related to them. Read more.

iComp

iComp switched from a manual system using Excel spreadsheets and found that because it is web-based, their users can access the tracker from multiple sites increasing their efficiency. A bonus they discovered is the ability to allow their customers to interact with them through FIT's anonymous entry feature. iComp has introduced a new customer service area to their web site that allows users to input and track bugs right to their system. Read more.

 

 

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