Case Studies - FIT Issue Tracking Software

FIT TRACKING SOLUTIONS: CASE STUDIES

The Prince William County Schools System

Our Challenge:
Provide the capability for constituents (parents, teachers, employees and other members of the community) a way to request information from Prince William County School system and have this request directed to the most appropriate member of the organization to address their request. Read more

City of Reno, NV

City of Reno - Case Study The City of Reno had been using Microsoft Sharepoint for their intranet needs. Several departments used this environment to track issues or tasks assigned to staff. As dependency on these lists grew, they found that they were growing beyond the basic Sharepoint functionality. They looking for a Help Desk type solution rather than a project management tool since most internal staff resisted the complexities of PM tools. After researching several companies, they downloaded FIT|HelpDesk, and had the software up and running in 30 minutes. FIT met all these requirements and was cost effective. Read more

Federal Reserve Bank of New York

Federal Bank of New York - Case Study
The HR department within the New York Fed, was faced with the problem of effectively managing requests coming from different areas of the bank.
Since, FIT was already at use in New York Fed, as a defect tracking tool, HR was already exposed to it in other projects. HR group reached out to us to implement the desired solution. Read more

GX Technology

GX Technology was looking for a cost-effective tool that would get organizational buy-in. They chose Alcea Technologies' FIT software with the Database Module and are making the most out of this flexible and configurable tool by employing it to track problems, capture best practices or hints and tips, conduct peer reviews and track and organize testcases. The FIT software has kept issues from falling through the cracks and has kept the GX Technology team informed and up-to-date on issues related to them. Read more.

iComp

I COMP iComp switched from a manual system using Excel spreadsheets and found that because it is web-based, their users can access the tracker from multiple sites increasing their efficiency. A bonus they discovered is the ability to allow their customers to interact with them through FIT's anonymous entry feature. iComp has introduced a new customer service area to their web site that allows users to input and track bugs right to their system.
Read more.

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