Our Challenge: Finding a cost effective and efficient way of managing issues between the company, General Dynamics, and its subcontractors was paramount to their success. Darcy Byrtus, Acquisition and Procurement Program Manager, Maritime Helicopter Program, General Dynamics Canada says, "As a subcontractor, General Dynamics needed a web based tool that would allow us to better communicate and do more collaboration with our subcontractors which are all over the planet in 9 different time zones.". Read more.
Our Challenge: The Organisation and IT division of Cornèr Bank (OSIF) wanted to use a single platform in order to offer its services to the whole Bank (including itself), so far it used BMC Service Desk Manager for the technical departments and the Service Desk; MS Word documents for the Organisation; and a combination of Excel Sheets and Word documents for the Release Management. This caused several difficulties in synchronizing the efforts for solving the requests—that increasingly involved more than one department. Furthermore, the new platform had to ensure the active participation of the Business users in the resolution process. Read more.
Our Challenge: Provide the capability for constituents (parents, teachers, employees and other members of the community) a way to request information from Prince William County School system and have this request directed to the most appropriate member of the organization to address their request. Read more
The City of Reno had been using Microsoft Sharepoint for their intranet needs. Several departments used this environment to track issues or tasks assigned to staff. As dependency on these lists grew, they found that they were growing beyond the basic Sharepoint functionality. They looking for a Help Desk type solution rather than a project management tool since most internal staff resisted the complexities of PM tools. After researching several companies, they downloaded FIT|HelpDesk, and had the software up and running in 30 minutes. FIT met all these requirements and was cost effective.Read more
The HR department within the New York Fed, was faced with the problem of effectively managing requests coming from different areas of the bank.
Since, FIT was already at use in New York Fed, as a defect tracking tool, HR was already exposed to it in other projects. HR group reached out to us to implement the desired solution. Read more
GX Technology was looking for a cost-effective tool that would get organizational buy-in. They chose Alcea Technologies' FIT software with the Database Module and are making the most out of this flexible and configurable tool by employing it to track problems, capture best practices or hints and tips, conduct peer reviews and track and organize testcases. The FIT software has kept issues from falling through the cracks and has kept the GX Technology team informed and up-to-date on issues related to them. Read more
iComp switched from a manual system using Excel spreadsheets and found that because it is web-based, their users can access the tracker from multiple sites increasing their efficiency. A bonus they discovered is the ability to allow their customers to interact with them through FIT's anonymous entry feature. iComp has introduced a new customer service area to their web site that allows users to input and track bugs right to their system. Read more
