General Dynamics Canada: Improving collaboration with over 60 subcontractors around the world with the use of tracking communications within FIT Tracking Solutions.
Located in Ottawa, Ontario, General Dynamics Canada, is the country's premier defense company.
The Challenge
Finding a cost effective and efficient way of managing issues between the company, General Dynamics, and its subcontractors was paramount to their success.
Darcy Byrtus, Acquisition and Procurement Program Manager, Maritime Helicopter Program, General Dynamics Canada says, "As a subcontractor, General Dynamics needed a web based tool that would allow us to better communicate and do more collaboration with our subcontractors which are all over the planet in 9 different time zones."
The Solution
General Dynamics criteria for finding a solution included finding a company that was responsive to their requirements and flexibility to configure a system specific to their needs. Alcea Technologies Issue Management and Resolution Solutions enabled businesses to know in real time the current status of all management issues and their key performance metrics allowing them to make effective management decisions.
"As FIT contains all the history of the issues in a single location it allows the team to better collaborate on responding to those issues and as far as our subcontractors are concerned it has allowed them to respond more quickly and more thoroughly than they have in the past," replied Darcy Byrtus.
FIT takes just 5 minutes to install on a single computer and an hour to configure then it is available to all users within an organization.
