A FIRST CLASS SUPPORT SERVICE"I have used other Change Control systems in the past, IBM Rational ClearQuest, HP QualityCentre, etc and required support from time to time. You are the first company to provide a first class support service and I feel like I have a personal advisor at the end of my emails. You give prompt and accurate response to my queries. You also don't insist on user verification, which is usually a lengthy process on every call, before I can discuss my issue, or insist that we should raise our queries through a particular method. At no time did you make me feel that I was asking stupid questions or wasting your time. Please keep up the good work. This is a personal thank you.
Regards"
Raficq Kurimbokus
Configuration Manager, UK
Independent Consultant
A GREAT ORGANIZATION TOOL"Managing multiple development tasks across several projects with varied resources is confusing to any management team. BugTracker has helped us organize both our pipeline of client requests and manage our developers task list. It's flexibility allows us to tailor reports to our line of business and management requests."
Mason Power,
Principal - Advisen Ltd.
EASIEST TO INSTALL"Of the 7 products we tested, your's was really the easiest to install. Our tech guys really appreciated it. Your incredible tech support was also one of the reasons we chose you"
Robert Fahy,
National Exchange Carrier Association
BEST RESPONSE AND SUPPORT"You guys have the best response and support I've ever worked with."
Janet Gregory,
DragonFire Inc
RESPONSIVE CUSTOMER SERVICE"Thanks for your prompt responses last week. It's great to see a company being so responsive to its customers. I just ordered Fast BugTrack on the Web, and we will be using it for bug tracking and current task lists for our developers."
Mark Cox
VERY HELPFUL"Your quick response to my questions and willingness to help has also been a huge bonus in evaluating your software. The other companies I have worked with have not been as helpful."
Amanda L. Corbo,
Quality Assurance Manager
Synergistix Data Solutions
SAVED US MONEY OVER THE 'FREE' SYSTEMS"Alcea Fast BugTrack was up and running in 5 minutes, and has saved us hundreds of dollars over trying to run and maintain a free bug tracking system..."
Cameron Elliott,
Spamarrest LLC
YOU DO ONE THING AND DO IT BETTER"I do love this product! Unlike many of the much more expensive systems I've worked with, that try to do too much, Alcea Fast BugTrack does one thing and does it better. Simple and intuitive, what's not to love?"
Ernest Gautier,
Medical Broadcasting Company
REALLY IMPRESSED"I just joined a very small start-up team in the home entertainment business in Switzerland. We have a vision and many good ideas for our product, but are currently trying hard to get the seed money for our small team. We badly need a bug-tracking tool, but can't afford one of those clumsy and expensive tools such as ClearQuest. So I looked at freeware tools like Bugzilla but felt, this would be too much of a hassle and risk to install such a system and get it running. I was lucky to find Alcea's fast and efficient tool which can be easily installed and set up. I was really impressed to have a running demo system within an hour on my notebook."
Sigi Eggenberger,
VP Engineering, AVIQ Systems
