• Hosted system servers are maintained by Alcea staff – no technical knowledge is required
• Once your system is activated, you can begin using immediately– just start adding user names
• Robust system that can support an unlimited number of concurrent users,
  can handle ten of thousands of items
• No need to install software on your own servers (licensed version is also available)
• Includes proprietary database – no database maintenance is required

• Available using any web browser, including IE, Netscape, Mozilla, Opera, Lynx and others.
• No need to install client-side software or plug-ins. ActiveX is not required, and although Javascript extends functionality, it is not required to use FIT.
• Web-based, wireless hand-held devices such as BlackBerry and Windows Mobile can access a wireless enabled view of your system including a new wireless dashboard view.
• Email notifications sent from the system are compatible with POP compatible email readers including Exchange, Outlook, Thunderbird, Eudora, Netscape, Mozilla, Lotus and others.
• Powerful search tool and filtering capability allows you to access and locate information from anywhere.
• Allow people to input issues from a form on a web site
• FIT can easily be configured to poll a POP mail box to retrieve email and automatically create an issue within your system. Automated ticket sent to person submitting the issue.
• Allow users to attach files (includes images, text files, spreadsheets) that provide information about the issue they are submitting.

• Restrict views and type of access based on user group.
• Secure system architecture and SSL (Secure Socket Layer) availability.
• Allow users to query on the status of their issues. Define which fields are visible to the public, and restrict issues viewable by the public.
• Allow public searching of specific items in your issue database.

• Brand the system to match the look and feel of your web site and other materials.
• Change the default fields and create custom fields so that you are collecting the required information – the way you need it.
• Customize the layout of fields, and name fields to match your process or requirements.
• Create hierarchical fields (dynamic parent/child relationships).

• Develop workflow rules to enforce your internal process and to route information to the correct person.
• Use the rank field to escalate issues based on your own criteria (can include elapsed time, priority, etc).
• Create workflow rules that restrict users from viewing/changing specific data and control the flow of issues through the system.
• Use the events tool to send reminders and notice of tasks coming due or overdue.

• Create reports based on any field and restrict source data using powerful filtering tools.
• Save commonly used reports for quick access.
• Create colored charts based fields in one of five formats: stack chart, pie chart, line chart, bar chart, column chart – available in 2D and 3D views.

 

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