Feature-Rich Solutions That Keep you on Track!

Summary

Installation.

• Straight-forward installation. Most systems are installed in less than 5 minutes and are fully configured and operational the same day!
• Platform independent application installs with a web server and robust flat file system - no need for additional software.
• Compatible with Windows®, Linux, Macintosh and Oracle.

Accessible.

• Web-based: accessible from anywhere using a web browser
• As easy to use as browsing the web and filling out web forms. Gain acceptance more readily within your organization
• Scalable and extendable:
  • A number of use license options are available.
  • Add modules, such as LDAP (Lightweight Directory Access Protocol) and Enterprise (database connectivity).
  • Extra "tracks" can be added to enable organizations to track multiple items

Flexible.

• Configure fields to capture only the information you need - when you need it!
• Powerful workflow rules control the flow of issues through the system.
• Reduce redundancy and enforce accountability by getting the right information to the right people when they need it
• Inform team members if a task has been assigned, updated or changed to them through Email notifications:
  • Notifications can be scheduled for re-occurring events, reports or updates
  • Traceback allows them to see why they are receiving notifications
  • Email tracking allows all communications with your users to be routed through the system, so it is not missed or lost and so it can be shared with other users

Powerful.

• Powerful search and filtering tools allow users to quickly access information stored in your system. Let your system become a powerful knowledge base,
• Attach any type of file to an issue for reference, to share with team members or to include as support material.
• Report and Charting tools allow managers to view and measure the status of an issue or project, based on metrics defined by any default or custom fields
• Improve collaboration processes, with our security settings, allowing you to provide customers, suppliers and partners, access to issues that are relevant to them

Detailed Features

Overall (Licensed Version)

• Built-in web server – install the licensed system on a single computer and it immediately becomes available to any other computer connected to the internet, without installing any additional software.
• The licensed version is easy to install, configure, and use (demo is up and running in 5 minutes).
• Maintenance, administration and support simple and straight-forward
• Can handle hundreds of users and tens of thousands of items.
• FIT server is platform independent, so it can be installed on Windows (2000, XP, NT, 95, 98, ME), Linux (all distributions), Solaris, Mac, and others. Requires 32-128M of RAM, 10M of free disk space.
• Supports an unlimited number of concurrent users. No need to worry about corrupted data, or user restrictions.

Overall (Hosted Version)

• Activate system and begin using immediately.
• System maintained by FIT Tracking Solutions team.
• Can handle hundreds of users and tens of thousands of items.
• Supports an unlimited number of concurrent users. No need to worry about corrupted data, or user restrictions.

Web Based Tracking

• Available through any web browser, including IE 9+, Netscape 3+, Mozilla, Opera, Lynx, and others.
• No need to install any client software. ActiveX is not required to use system. Javascript is not required, but some functions do use Javascript to extend FIT's capabilities.
• FIT works through proxy servers and firewalls - access your database from within the office or across the Internet.
• Unrestricted workflow - reassign, reprioritize, as required - increases team acceptance.
• Full chronological history of updates to issues.
• Bulk reassignment helps speed up administration.
• Optional Project Management fields - Allows you to measure the effort/progress of larger tasks.

Email Notification

• Instant email notification when an item is assigned to a user, if the status has changed or item has been updated.
• Generate filter criteria allowing users to receive notification when items enters any state.
• Works with Exchange, Outlook, POP, IMAP, Netscape, Mozilla, Eudora, Lotus and others.
• Email notification can be HTML or plain text.
• Support for international character sets within email messages.
• Customize message IDs to work with particular mail server software if required.
• Keep notified of all updates by adding yourself to a Notify List.
• Notifications include a traceback to see why you are being notified.

Field Controls

• Field access rights are configurable by group. (Read/Write/Hidden)
• Mandatory field settings.
• Hierarchical fields (dynamic parent/child relationships).

Workflow

• Create workflow rules that restrict users from viewing/changing specific data and control the flow of issues through the system.
• NEW! Create multiple workflow rules.

Attachments

• Support for attaching data of any format to bugs including: Word documents, screenshots, images, data files, PowerPoint documents and HTML.
• Optional support for sending attachments out with notifications.

Unique Features

• Unique Id feature allows you to create projects with a unique set of ids for different customers or uses. Also allows id prefixing.
• Ranking Field allows you to create your own escalation functions to rank issues as you desire.
• New cloning feature allows users the ability to clone an existing bug to pre-populate fields for similar issues.
• Allow linking of bugs by simply typing "bug X" in any field or description.
• Customizable headers and footers allow customers to display any html that they wish on any or all pages. This allows you to link to other systems or add customized instructions.
• Event scheduling allows you to schedule updates, charts or reports as you wish.

Charting

• Chart the data in the database in one of five formats: stack chart, pie chart, line chart, bar chart, column chart - in 2D or 3D.
• Chart criteria based on internal values (assigned to, status, date entered, date modified, priority, entered by, project, area, version, environment, requested due date, actual completion data, estimated hours, actual hours, percent complete, last modified by) or based on custom fields created by an administrator.
• Save charts to allow access to common charts quickly and easily.
• Jump between chart types with a single click.
• All charts are easily printable.

Customization

• Change all strings within the system - including the ability to rename internal fields.
• Create custom fields with 3 different data types (string, list, and text area) - track historically, or keep a single view.
• Filter and sort on all fields.
• Chart and report on custom fields.
• Import/Export custom fields.
• Custom fields are included in email notifications.
• Rebrand system by altering the logo and/or providing custom cascading style sheets (css).
• Disable project management fields if they are not required.
• Disable software specific fields (Example: if you are using the system for website or hardware defect tracking) if they are not required.

Reporting

• Report on any internal field or custom field.
• Restrict data to any defined filter.
• Save reports to allow quick access to common reports.
• Customize fields and headings that are reported.

Filtering

• Filter on any value of any built-in or custom field.
• Sort by any field.
• Highspeed full text search of all defects.
• Save filters for quick retrieval.
• Administrators can create system-wide filters available to all users.
• Create filters that can define when email notifications should be sent (Example: Project managers can create a filter to be notified whenever a new bug is created or closed within a specific project or projects.)

Import/Export

• NEW! Export data to MS Project to create Gantt charts.
• Export data to comma separated value (csv) files for importing into 3rd party software (such as Excel).
• Export data to XML.
• Import comma separated value (csv) files.

Knowledge Base

• Allow public searching of specific items in your issue database.
• Restrict queries by project or by who entered the issue.

Using for Beta Testing - Anonymous/Open Submissions

• Allow issues to be entered by the public.
• Define fields as mandatory to ensure you get the information that you need.
• Allow users to query on the status of their issues. Define which fields are visible to the public, and restrict issues viewable by the public.

Support email tracking - track and route all communications with your users

• Configures to poll a POP account, retrieving email and creating issues within the system.
• Convert email attachments into defect attachments.
• Support for incoming html formatted messages.
• Configure the system to auto-reply to users' emails.
• Define rules for issue assignment and issue settings.
• Rules can be configured for any information contained within the mail header (from, subject, content-type, and others).

Administration

• Easily update and control users, projects, status, priorities, groups, fields, areas, and environments.
• Rename fields to fit your application.
• Customize the look and feel of the system.

Security

• NEW! Assign users to multiple groups.
• User/Group support - create separate groups to restrict project and user views as required.
• Ability to restrict Closing of an issue to the Creator and/or Administrator.
• Three classes of users: Administrator, Normal, and Read-Only.
• Designed from the ground up to be secure - no cookies or javascript required.
• Allows forwarding through IIS or Apache for using SSL.
• SOAP interface for an API to the system

Data Storage

• Our default flat file system is immediately available with no database maintenance necessary (hassle free). Simply use your existing file system to store data and create backups as you would with any other application on your computer.
• Our Database Module will allow us to connect to any JDBC compliant database (Oracle, MS-SQL, MySQL, Sybase and Postgres, etc).