Alcea Solutions provides issues management and resolution solutions to businesses. These solutions enable users to know in real time, the current status of all management issues and their key performance metrics, which allows them to make effective management decisions. [more about issues management]

Depending on your needs, Alcea can provide complete solutions with our software including consultation, customizations and integration, deployment, configuration and hosting. We guarantee your satisfaction with our products and strive to develop long term relationships with all of our customers.

Through existing relationships, we have developed some core templates which can be used as building blocks for new customers. These templates are completely configurable and simply act as a quick way for new or existing customers to adapt FIT to a particular need. Incorporating an existing template provides a base system and saves time while you find your ideal configuration.

The following templates are available:

FIT | IssueTrack - template for companies who need to track the resolution of general business issues.

FIT | BugTrack - template tailored to companies who wish to track software bugs or hardware defects.

FIT | TestSpec - module that can be added to the FIT | BugTrack template to create a fully integrated test case management and bug tracking system.

FIT | HelpDesk - template designed to help organizations improve customer service and increase performance of their internal support team.

FIT | KnowledgeTrack - template that provides a central, accessible repository of knowledge resembling a virtual corporate memory.

FIT | ProjectTrack - template developed to manage all tasks related to a project – includes ability to export data to MS Project to create Gantt charts.

Create Your Own! - one of the most flexible systems on the market, you can configure FIT to work the way your team does!

Fortune 500 companies like IBM, Deloitte & Touche, ChevronTexaco, Sun Microsystems, Northrop Grumman, General Dynamics and L-3 Communications are just some of the organizations using this tool to benefit their users and increase their productivity.

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