FIT | IssueTrack keeps an entire team aware, informed and focused on their immediate tasks at hand. Issue Management is an important process that must be adopted effectively to avoid miscommunication, unnecessary delays and missed opportunities. It makes sure that your entire team is kept well informed and aware of deadlines.

Fortune 500 companies such as IBM, Deloitte & Touche, ChevronTexaco, Sun Microsystems, Northrop Grumman, General Dynamics and L-3 Communications are just some of the organizations using this tool to benefit their users and increase their productivity.

Overview

The Resolution Process Maximizes Productivity: FIT facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. FIT delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities. Action Items can be grouped, reviewed and summarized instantly, at any time. This includes details, instructions, attachments and anything else that is needed to comprehend or reproduce a problem. A full history is always available for review or to see how similar situations were resolved in the past.

Safe, Fully Supported and Guaranteed: Our support team is always here to answer your questions, no matter how simple or complex. Our ongoing upgrades ensure quality service and the product is backed by a 100% money-back guarantee. If you are not satisfied after 30 days, you are entitled to a full refund with no questions asked. Our products offer more value than any competing product.

Fast and Simple: Completely Web-enabled, quick to install, and easy to use, FIT offers you the ability to effortlessly manage the change process within your organization.

In less than 5 minutes, you can install a full trial system on your own machine or on one or our hosted servers. Absolutely no additional client software or external systems are required. An easy-to-understand interface guides you through the entire issue management process.

Collect only the information you need, saving time entering irrelevant information. This results in better data and team acceptance.

The system has been designed to run with minimal maintenance, including integrated backups.

Web Based All In One Solution: You can access FIT anytime, anywhere through your current browser. It can be configured to provide read-only access to public users, such as offsite clients, who need to be informed of task and issue status. Unlike other issue tracking systems, FIT includes an integrated web server and does not require a third party database.

Custom Solutions: The FIT solution allows you to customize all of the templates that come with the system. You can apply your company logo and manipulate style sheets to develop your own look and feel. Alcea offers custom solutions to meet your unique needs. Please contact us for more information.

Hosted Solutions: Alcea can get you started immediately with a hosted solution where everything is completely looked after. Your system is housed in a secure remote location which is accessible from anywhere. We look after hardware, installation, backups and upgrades. Our team is always available to answer questions and can even help configure the system to meet your needs.

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