Issue Management is an important process that must be adopted effectively to avoid miscommunication, unnecessary delays and missed opportunities.
With FIT | IssueTrack keep entire teams aware, informed and focused on their immediate tasks at hand, and well aware of crucial deadlines.
FIT's web based tracking software facilitates optimal workflow by prioritization of issues, team communication and accountability, allowing the team to focus on the most critical tasks and providing Managers with a real-time view of work in progress.
Issues and tasks can be grouped, reviewed, assigned and resolved without lengthy meetings, allowing more time to be dedicated to dealing with the issues and not simply talking about dealing with the issues.
FIT IssueTrack ensures that all details, including the ability to attach documents, are right there in one place. A full history of the issue is visible and displays the progression of the resolution process.
Our support team is always available to answer your questions and we are constantly improving our product using the feedback of our valued customers.
FIT Tracking Solutions suite of products is backed by a 100% money-back guarantee. If you are not completely satisfied after 30 days, you are entitled to a full refund with no questions asked!
Complete web-based tracking software that is quick to install, and easy to use. FIT gives you the ability to effortlessly manage the tracking process within your organization.
In less than 5 minutes, you can install a full trial system on your own machine or on one of our hosted servers. Absolutely no additional client software or external systems are required. An easy-to-understand interface guides you through the entire issue management process.
FIT Tracking Solutions software is fully customizable; collect only the information you need, saving time entering irrelevant information. This results in better data and greater team acceptance.
You can access FIT anytime, anywhere through your current browser. FIT can be configured to provide read-only access to public users, such as offsite clients, who need to be informed of task and issue status. Unlike other issue tracking systems, FIT includes an integrated web server and does not require a third party database.
FIT Tracking Solutions can get you started immediately with a hosted solution where everything is completely looked after. Your system is housed in a secure remote location which is accessible from anywhere. We look after hardware, installation, backups and upgrades. Our team is always available to answer questions and can even help configure the system to meet your needs.
The IssueTrack template implements an issue tracking solution using a template tailored to team oriented issues which must maintain ownership and follow a structured process. The template has been designed to integrate management and team individuals to facilitate task oriented processes. Common examples are tasks, action items, issues and cases.
When an issue is raised, it is immediately assigned to an individual who assumes ownership until the issue is passed to another individual. Throughout this transfer of ownership, the issue will follow a change process, where it assumes different progress states until it is solved and closed.
The IssueTrack template makes use of the following initial fields to collect details about the issue and how it is handled during this change process :
a unique ID to identify a issue in the system
a small title or summary of the issue which is used to identify the bug with it's ID
the current owner of this issue.
the project this issue belongs to.
the current progress status of the issue.
each issue can be given a priority value which can be used to group or escalate issues.
a comment given by any user who is modifying the issue.
a list of users who want to be kept informed about all progress of the issue.
a complete history of all changes to each field for the issue.
In addition, full details of the bug are given in the info section such as :
Most systems are installed in less than 5 minutes and are fully configured and operational within an hour!
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Quickly allow users to access information stored in your system. Your system becomes a powerful knowledge base!
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Allow all communications with your users to be routed through the system, keeping submitters, assignees and other interested parties updated through email notifications.
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Allow managers and decision-makers to view and mesure the status of an issue or project, based on metrics defined by any default or custom fields.
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Improve collaboration processes, with our security settings, allowing you to provide customers, suppliers and partners, access to issues that are relevant to them!
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