Creating Issues

The "New Bug" link will take you to the New Bug menu which lists all of the fields that can be filled in for a new issue.

A couple of things to keep in mind:

1. Fields are only mandatory if they show an exclamation image next to them. Drop down fields will then also show a Select.. prompt. However, it is always helpful to provide as much information as possible for the purpose of reproducing bugs.
2. The initial status of a new bug is "Open" by default, unless the administrator has configured it differently.
3. Subjects appear on the bug summary list, so it is handy to provide a high-level description of the bug here.
4. Set an appropriate priority level for the bug.
5. Assign the bug to the appropriate user within the system. It is common for this field to be mandatory.
6. Fill in an appropriate description. This field is used to describe each modification that is made for an issue. It is similar to a change comment.
7. If you do not want to create a new bug, select a different link from the menu in the upper right corner.
8. The bug is created once you press the "Submit Bug" button. The screen will then display the "View Bug" details that were just enterred.

Cloning

Each edit page has a "Create Clone of this Issue" link at the top of the page. If you wish to clone an existing issue, then simply go to the edit page for that issue and click on this link.

A cloning feature allows you to create new bugs where fields default to the values of the issue they are being cloned from. The "Start New History" option blanks out the history for the new cloned issue, rather than keeping the parent entries. The Record Cloning Note option simply places a cloned from note in the description, so you can tell where the issue came from.